Returns Policy

Angelwing Media will happily exchange or where necessary refund unopened or defective products. To qualify for this you will need to contact us within 7 days of receipt of your order. Please note products that have been opened or is proven to have been damaged by the customer cannot be exchanged.

For an exchange, return the product in its original packaging with its purchase receipt to the address below with an accompanying note of the new product that you wish to purchase. Please note exchange will only be permitted for like for like or for an item of a higher value in which case you will be required to pay the excess. For excess payments please enclose a cheque.

Packages for exchange should be sent to:

Angelwing Media
PO Box 57311
E1 0WJ

Damaged products

Should you receive any item that is damaged, please email our Customer Service Department in the first instance. In your email include the nature of the damage and we will send you a replacement once we have received the damaged item.

Lost items

Should your item be lost during shipment, we will replace it. Please allow the maximum delivery time before contacting us for lost items.

Shipping charges

No shipping charges will apply if the return was due to proven defective or damaged products.

Shipping charges will apply for normal exchange of products. In case of a financial refund, shipping charges will be automatically deducted from your refund.

Please note that we can only process exchange or a refund for items purchased from Angelwing directly. Otherwise contact the retail outlet where you purchased your products.

Angelwing Media is not responsible for lost returned packages and reserves the right to decline a return if it does not meet the conditions above or in the case of excessive exchange or refund requests.

Events booking

Tickets purchased for events organised by Angelwing Media which remains unused are on-refundable. You should keep your world-pay payment confirmation as proof of purchase. You will need to present this confirmation on the day of the event to gain entrance.


At Angelwing Media protecting your privacy is important to us. We strive to keep your personal information confidential at all times.

We collect information about you in several ways. For example, we might ask for your contact information when you correspond with us, call us to make a purchase or request service, register to attend a seminar, or participate in an online survey. In addition, when you register for a new Angelwing Media product, or ask to be included in an email mailing list, we collect and store the information you provide in a secure database. When you visit Angelwing media or send e-mails to us or you send us a letter by post you consent to receive communications from us electronically or by post.

Angelwing Media Customer Privacy Policy is subject to change at any time. We encourage you to review the privacy policy regularly for any changes.


Content of this site including text, graphics, logos, button icons, images, audio and video clips, is the property of Angelwing media or its suppliers and protected by international copyright laws.

Products descriptions

Every attempt has been taken to accurately describe products on this site. However, Angelwing media does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free.

By purchasing products from Angelwing Media you have agreed with the terms and conditions of sale mentioned above.


Angelwing Media, PO Box 57311, London E1 0WJ | Tel: 07956 907 382 |
Terms, Conditions and Returns Policy